For comprehensive business automation in the service sector (service centers, ateliers, repair workshops, rentals, beauty salons, etc.), the Torgsoft program offers specialized tools that allow tracking not only goods but also performed works, used materials, settlements with masters, and history of interaction with clients.
Here is a detailed list of what is needed for automation:
1. Torgsoft Licenses
The choice of license depends on the scale of your business and the number of service points.
Torgsoft-Start: basic version for one workplace (one shop/salon). It is suitable for starting work, allows keeping records of services, goods, and finances. However, it lacks built-in marketing functions, payroll calculation, and internal transfers, which may be needed for complex automation (they will have to be purchased separately).
Torgsoft-Ultra: full-featured version for one shop or a local network. It includes advanced features such as working with VIP clients, a bonus system, payroll calculation, and a loyalty system, which is critical for the service sector.
Torgsoft-Terminal: necessary if you have a network of points (for example, several workshops or rental points) and you want to manage them in a single database via the Internet.
2. Necessary and recommended options (Modules)
For the service sector, the program's functionality is expanded with additional options:
Main for the service sector
Repair and warranty service: a key option for service centers and workshops. Allows keeping records of goods accepted for repair, monitoring work stages, writing off materials for specific repairs, printing receipts and certificates of completion, as well as monitoring warranty periods.
Item rental: a specialized option for businesses renting out items (tools, dresses, sports equipment). It allows keeping records of occupied/free items, printing rental agreements, recording deposits, and calculating rental costs.
Payroll calculation for salespeople (masters) + Motivation system: allows automatically calculating salaries for employees (masters, hairdressers) as a percentage of the service provided or goods sold, as well as maintaining a timesheet.
For customer relations and marketing
CRM. Interaction with clients (+ Synchronization with Binotel): allows keeping a contact history, reminding about visits, recording calls, and serving clients at a higher level.
Mass SMS and e-mail distribution: for reminding clients about order readiness, rental expiration, or promotions.
Gift certificates: allows selling and accepting certificates for payment, which is popular in beauty salons and the entertainment sector.
Fiscalization and payments
Software PRO (sPRO): for legal issuance of fiscal receipts for services without using a cash register. Integrated directly into the program.
Banking terminal connection: for automatic transfer of the payment amount from the program to the terminal, which eliminates manual entry errors.
3. Trading Equipment
For the service sector, the set of equipment is similar to retail but has its own usage features:
Computer or Touch Monoblock: the main workplace of the administrator. Monoblocks (for example, Leabon) are often chosen for salons due to their aesthetic appearance and convenience.
Receipt printer: for printing non-fiscal receipts, repair acceptance receipts, acts of completed works, and fiscal receipts (via sPRO). Models with auto-cutter and high printing speed (for example, Xprinter Q-series) are recommended.
Barcode scanner: used not only for selling related products but also for quickly searching for orders/receipts by barcode on the document, as well as for identifying clients by discount cards.
Label printer: critically important for workshops and rentals. Allows marking equipment accepted for repair or rental inventory with unique barcodes for identification.
4. Main program capabilities for the service sector
Torgsoft allows automating specific business processes of services:
Accounting for services as a separate type of product: in the program, you can create a "Service" card, which does not have a quantitative balance in the warehouse but has a price (retail/wholesale). This allows selling services as easily as goods.
Write-off of materials for service: you can create a calculation (composition) of the service. For example, when selling the "Xerox printing" service, "Paper" will be automatically written off from the warehouse. This automates the accounting of consumables.
Order status control: in repair or order mode, you can track states: "Accepted", "In progress", "Ready", "Issued". This allows the administrator to quickly inform the client.
Accounting for masters and performers: the program allows linking a specific employee to a service to calculate their remuneration.
Client database management: saving the history of all visits, repairs, and purchases of the client, which allows implementing personal discounts and reminders.
Warehouse accounting of spare parts and materials: full control of balances, inventory, and purchase of materials necessary for providing services.
To get started, you can download a demo version for 30 days to test all these functions (including paid options) for free.
