Service contract

• Term: year
• Time limit: 15 hours.
• The service agreement may be concluded only by Torgsoft account owners.

Services

1. Help by the program

• Consultation on the program operation over the phone, in Telegram chat.
• Configuring sellers' access.
• Assistance in mastering the program.
• Restoring work and access to the program.
• Setting up check and label templates.
• Setting up payroll accounting for the retail chain.
• Setting up loyalty systems: discount, bonus and savings systems.
• Synchronization with the online store.
• Updating the accounting program.
• Correction of errors caused by incorrect use of the program.
• Setting up the "Mobile application".
• Restoring the database (DB).
• Creating a range of barcodes and printing of client cards.
• Analysis of business: profits, revenues, stock status, trading results.
• Correcting incorrect accounting — costs, revenues, markups and others
• Changing accounting currency and transferring balances with a new price at a specified rate.
• Deletion of closed period statistics.
• Creation and setup of files to import and export data from Excel.

2. Equipment

• Installing trade equipment with Torgsoft software.
• Calibration and setup of trade equipment.
• Consultations on working with the equipment.
• Recommendations on choosing the computer for work.
• Finding and installing drivers for the equipment.
• Setting up and checking the performance of equipment from third parties.
• Troubleshooting problems with the equipment.
• Setting up the bank terminal and the fiscal logger.

3. Аdministration

• Setting up the remote desktop service.
• Transferring the program to another computer.
• Configuring routers.
• Solving operating system (OS) errors.
• Configuring work of the program in a local network.
• Configuring VPN.
• Configuring the firewall.
• Creating connections to the server.
• Configuring Remote Application in the server OS in the terminal version of the program.
• Configuring contact zones to work in local network.
• Configuring computer power supply for proper work of SQL server services.
• Configuring disk and directory security to open or restrict access.
• Configuring automated scripts for operating system maintenance.
• Optimizing the system: cleaning the registry, stopping resource-intensive services.
• Configuring automatic data archiving.
• Installing additional system components to work with Torgsoft.
• Configuring non-standard ports for system's security.

4. Analyzing

• Analysis of the efficiency of the operating system and Torgsoft, recommendations for improving the programs.
• Checking the operating system for viruses, recommendations for elimination.
• Setting up system security.
• Analysis of discrepancies and shortcomings.
• Analysis of employee fraud.
• Analyzing and fixing deletion of documents and incorrect user actions.
• Advice and recommendations on record-keeping of the retail chain.
• Analyzing the movement of goods and warehouse documents.

5. Third-party applications

• Setting up antivirus programs.
• Cleaning temporary files, freeing up disk space.
• Consulting on obtaining a static IP address.
• Help in setting up SMS-services: TurboSms, Epochta, AlphaSMS
• Configuring a virtual terminal server to work with Torgsoft: from order placement to issuing the data to connect and work in full.
• Configuring the Google Disk cloud storage for archiving the Torgsoft database.